Client: Geckolyst
Duration: 6 months
Categories: Analytics, visualization, surveys, distribution, dashboard, ticketing, reports, email, links,
Geckolyst is a CRM product that helps its users to take their customer experience management to the next level. They help organizations pay close attention to what their customers say about them. Feedback, surveys, social media, customer care centers, or practically any other customer feedback touchpoint that a business has. Backed with a robust technology that eases integrations with existing data sources, brings the ability to slice and dice data as per business needs.
The current product caters to clients from different domains like retail, telecom, hospitality, finance, and airlines. For each client, the product needs to be hardcoded based on their business needs which means there are:
The best way to tackle these problems is to transition their current product into a Software as a Service (SaaS) product. SaaS applications and cloud solutions, in general, dominate the global tech market thanks to: